Frequently Asked Questions
Got questions about property management? We’ve got answers! Explore our FAQ section to find quick and helpful information about our services, from tenant screening and lease agreements to maintenance and property inspections. At AIM we’re here to make property ownership stress-free and successful.
Do you sell homes?
Again, we stay focused on the residential P.M. field. But to benefit our existing clients we have teamed up with a close friend in the real estate sales arena to offer a 4.5% rate verses the 6% commission rate. This will be an outstanding savings for our existing customers and creates a seamless transition in…
How do you approve and pay invoices?
After receiving the invoice from the contractors, we input the numbers into our management software. We have checks and balances in place whereby one person carefully enters invoices, the property manager approve, then our back office cuts the checks. No invoice gets paid without the property manager approving it.
You say you think like landlords. Do you really?
You say you think like landlords. Do you really? Yes, we do. And we operate like Landlords too. We don’t spend money foolishly. We don’t call in outside contractors when the work can be handled by our well know, existing, low priced contractors. It means we research the problem before calling a plumber or a…
What do your clients like most about A.I.M.?
Managing investment properties for Landlords and Corporations is not an easy task but extremely rewarding. Our clients love that their properties increase in value and their rent rolls are better. Our clients prove they are happy with us by staying with us year after year. They enjoy being part of the A.I.M. family. Ask us…
Can I paint the interior of the home I rent?
No, a tenant may not paint or wallpaper any part of the property without prior written consent of management.
Do I have to be there for my move out walk through?
We do not schedule move out walk through appointments. We will perform the move out walk through within 3 business days of receiving possession of the property from you. We will contact you via email with our findings and mail you hard copies of the move out findings and security deposit transmittal to the forwarding…
Do I need to notify anyone else of my move out?
Do I need to notify anyone else of my move out? If you live in a condominium building or townhome community, it is likely that you will need to notify the building/association management company. You may need to reserve elevators, loading docks, moving corridors, alleyways, parking spots, and ramps in and around the building. In…
Does A.I.M. Property Management own my property?
No, our managed properties are owned by individuals. We act on the property owner’s behalf in managing the property. In many cases, owner or building approval will be needed for repairs. A.I.M. Property Management will work diligently with all parties in responding to your repair request.
How am I expected to leave the home?
Upon move out, you are expected to return the home essentially the same way you received it. We expect to see that no damage has been done to property or its contents, except normal wear and tear, that the property is professionally cleaned, with all trash, debris and personal items removed.
How can I pay my Rent?
You can pay your rent on line. There is a small convenience fee for online payments. You can mail a check to our office located at 501 E. Citrus Ave Suite C Redlands CA 92373. Or you can drop a check off at our office. Our office hours are Monday – Friday 8:30AM – 4:30PM.…