Frequently Asked Questions
Got questions about property management? We’ve got answers! Explore our FAQ section to find quick and helpful information about our services, from tenant screening and lease agreements to maintenance and property inspections. At AIM we’re here to make property ownership stress-free and successful.
How do I file a maintenance request?
Complete the maintenance request form on the maintenance repair page. Please include a picture of the issue as well, if possible. We will contact you within 48 hours regarding any request.
How do I handle my move-out?
How do I handle my move-out? We understand that your last few weeks of residency will be exceptionally busy ones; however, we do request that you attend to a number of important details: Please insure that you have turned in your written notice to vacate notice. You have possession of the property through 11:59AM on…
I have an emergency maintenance problem. How do I get in touch with someone?
I have an emergency maintenance problem. How do I get in touch with someone? In the event of a life-threatening emergency where you feel your safety or the safety of someone in the building is immediately threatened, please call 911 and once in a safe location, please call our office at 909 795-6875. For all…
If I have maintenance issues, can I call a repairman and deduct the cost from my rent?
If I have maintenance issues, can I call a repairman and deduct the cost from my rent? No, do not call a contractor on your own. You are not authorized to perform or contract for any repairs on the property. If you call a contractor and incur any bill or invoice for any repair on…
Should I contact the building or association manager for problems if I live in a condominium or townhome community?
No, A.I.M. Property Management should be your main point of contact for any issues in your property. If needed, A.I.M. will coordinate with the building or association manager to assess or approve repairs.
When can I expect to receive my security deposit back after I move? Will I receive a full refund of my deposit?
When can I expect to receive my security deposit back after I move? Will I receive a full refund of my deposit? A.I.M. Property Management will send the security deposit refund check within 21 days of your return of possession to the forwarding address you provide. You can receive the full deposit back so long…
When is rent due? When is rent late?
Rent is due on or before the first of each month. The first late fee will be charged at 9AM on the 6th of the month regardless of weekends, holidays and pay periods.